I cannot click “Pay Now”, what do I do?

If you are experiencing issues with the payment form and are unable to click the “Pay Now” button, please ensure that:

• You are not using non-Latin characters in the payment form
• You are not using any special characters, such as /, #, @ or – 
• You have entered your phone number correctly—please make sure it doesn't have spaces, hyphens, or brackets. The phone number must be entered with the correct country code and a "+."
• "Auto-fill" in the payment form might interfere with the process. In case this happens, please try to enter everything manually
• Your card is issued by Visa or Mastercard
• Your current location and the location where your card was issued are supported. The list of unsupported locations is here.
• You are not using a VPN or any similar browser extensions during your purchase 

Another cause of this issue might be the browser you use to issue the payment. You can try using the incognito/private or a different internet browser and, if needed, a different device.

If the suggestions above do not help, you may contact us directly via chat, email, or ticket submission.
Before reaching out, please take a screenshot of the payment form — we need it for successful troubleshooting and further investigation.
You can cover sensitive information in the image, like card numbers or CVV code.