Will I always receive the same amount of cryptocurrency I bought?

The cryptocurrency market is well known for being volatile, and significant fluctuations are a part of it.
In some cases, the cryptocurrency exchange rate might change from when the payment was initiated until it was finished, meaning that you would receive less cryptocurrency than you saw on the checkout page.

However, you can't receive less than what was displayed at checkout without your confirmation. If the change is significant, we always inform our users via email regarding the changes in the total amount they will receive, and they can proceed accordingly – accept the changes and approve the transaction or cancel the transaction altogether.

An example of an email informing users about the changes in the amount:

An example of what users see once they click the link in the email:

If you are unsure about the situation with your purchase, please do not hesitate to contact us directly.