I don’t have my physical/virtual bank card with me. What should I do?

In case you are asked to provide proof of card ownership and can not proceed with the process at that moment, you can do so at a later time. Once the request to provide a selfie with your card is sent out, the transaction will remain pending for 72 hours.

Alternatively, you can contact our team directly via live chat or email should you decide to cancel the pending payment. 

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