I haven’t received the identity verification request via email. What do I do?

If you have difficulties locating the verification request, please double-check your email inbox and spam or trash folders. If you have had multiple emails from Simplex regarding verification, they might be grouped up. ​

Additionally, please kindly note that you can find those threads by searching your inbox with various keywords, such as:

  • “Verification”
  • “Simplex”
  • Your unique payment ID (this is the long string of letters and numbers we sent you in the confirmation email)

To ensure that you receive our emails, please add [email protected] to your address book, contacts, or safe sender's list.
If you still can't find the email with the verification request, please
contact our support team here or via live chat.

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