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If you are facing browser-related issues, please use your browser's incognito/private mode or an entirely different browser to initiate the payment.
Here is a short guide on how to activate the incognito mode: https://www.wikihow.com/Activate-Incognito-Mode.
We also suggest turning off any VPNs or similar extensions if enabled, as they interfere with the process.
Additionally, try cleaning your cookies and cache before attempting another payment.
However, if the issue continues or is not browser-related, please don't hesitate to contact us. You can contact us directly by submitting a ticket here: Submit a ticket or emailing us at [email protected] with the subject line "Pay with Crypto."
A screenshot or video recording of the issue would help us investigate it more quickly. Thus, we appreciate as much information and detail about the issue as you can provide.