Simplex isn’t working correctly in my browser. What do I do?

If you are facing browser-related issues, please try using your browser's incognito/private mode or an entirely different browser.
Here is a short guide on how to activate the incognito mode: https://www.wikihow.com/Activate-Incognito-Mode

We also suggest turning off any VPNs or similar extensions if enabled, as they interfere with the process.

If the issue continues, please don't hesitate to contact us directly via live chat at www.simplex.com (by pressing the red chat icon in the bottom right corner) or here. 
A screenshot or a video recording of the issue would really help us investigate the issue quickly. Thus, we really appreciate as much information and details about the issue as you can provide