Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment and you should not expect to be protected if something goes wrong. Take 2 mins to learn more.
Please be informed that Simplex is a payment processing service, and we do not have any access to your cryptocurrency wallet or exchange account on any platform. As much as we would love to assist you in any possible way, we cannot solve issues related to personal wallets.
In these and similar cases, you should contact your wallet/account provider's support team directly for further assistance.