A payment can be cancelled as long as it has not come to a final decision (approved/canceled/declined).
If you did not fulfill our verification requirements, your payment will be automatically cancelled. There are no cancellation fees.
Please note that once a payment is approved, it is not possible to cancel it.
If you have a pending payment that you wish to cancel, you may contact our support.
You can contact our support team in two ways:
- Live chat through the bottom right side of our homepage
- Submit a ticket through our Support Center