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If your device's camera is not opening during Nuvei account verification, please attempt these troubleshooting steps below:
1. Please make sure the browser you're using is up to date
2. Enable both camera and microphone permissions for the whole browser. Here are guides for the most popular browsers/devices:
Chrome-Android:https://support.google.com/chrome/answer/114662?co=GENIE.Platform%3DAndroid&hl=en
Chrome-IOS:https://support.google.com/chrome/answer/114662?co=GENIE.Platform%3DiOS&hl=en
Mozilla: https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions
Opera: https://help.opera.com/en/latest/web-preferences/
3. Restart the device
If the issue persists, please contact us via live chat by clicking the button at the bottom right corner of our website or submit a ticket here and share a screenshot of the error message you received.