Chargeback Specialist

groupCustomer Support

Simplex is a global leading fintech company, selected as one of the top 10 most impactful companies in the Blockchain industry in 2020-2021. As a licensed financial institution, Simplex provides the fiat infrastructure for the cryptocurrency industry, working with leading banks and crypto exchanges and ensuring fraud-free payment processing. Come join us and help in defining the next generation of payment services, fraud prevention and cryptocurrency.

We are looking for a Chargeback Specialist to join our new team. In this role you will be participating in chargeback process planning
and requirements gathering, creating a workflow, and forming an ideal end state. This exciting opportunity involves a strong understanding of debit card processing, the methodology, and the procedures involved in mitigating chargebacks.

Join us if you are:

  • A fast learner and are not afraid of a fast paced environment - we’re a growing
  • Detail oriented and always willing to learn
  • You’re a team player and also have the ability to work independently

What do you need:

  • Participate in process building and planning
  • Handle chargebacks cases by obtaining documentation and determining
    according to rules and procedures
  • Respond to questions regarding chargeback submissions; research and analysis.
  • Work with other departments and business partners
  • Maintain and improve process quality
  • Perform other duties as assigned or directed
  • Think, think, think – New and bright ideas are the foundation of what we do!


  • Excellent command of verbal and written English
  • 2+ years work experience in either Claims, Transactional Banking (Disputes & Payment Investigations), or other Banking Operations functions.
  • Strong analytical skills, extreme attention to details
  • SQL/Advanced Excel (advantage)
  • High level of accuracy and attention to detail
  • Helpfulness and willingness to work in a team


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