Chargeback Specialist (Student position-Temp)

location_onIsrael
groupBusiness Risk

Simplex is a global leading fintech company, selected as one of the top 10 most impactful companies in the Blockchain industry in 2019-2020. As a licensed financial institution, Simplex provides the fiat infrastructure for the cryptocurrency industry, working with leading banks and crypto exchanges and ensuring fraud-free payment processing.

Come join us and help in defining the next generation of payment services, fraud prevention and cryptocurrency.

We are looking for a Chargeback Specialist, who will join our strong and high-performing team. This role will give you a great opportunity to build your knowledge about the payment dispute process, and a chance to be a part of process improvements. As a specialist, you will be preparing the best possible evidence to fight chargeback claims. This exciting opportunity involves a strong understanding of credit card processing, the methodology and procedures involved in mitigating chargebacks. You will work closely with our acquiring banks, fraud, and automation teams.

We are looking for a team player, who is keen on efficiently handling the tasks within short timeframes, and will deliver high-quality results on time, with a desire to continuously improve processes and automation. What we offer you is a role in which you can enjoy constant learning, growth, and development opportunities.

Here we offer a part-time position which requires working for a minimum of 10 hours a week (can go up to 25/30 depending on volumes).

Join us if you are:

  • A fast learner and are not afraid of a fast-paced environment - we’re a growing startup
  • Detail-oriented, tech-savvy and always willing to learn
  • You’re a team player and also have the ability to work independently

 What you will do:

  • Investigate, analyze, and mitigate chargeback claims
  • Build strong evidence-based cases in order to fight chargebacks
  • Maintain and improve process quality
  • Work with our Business Risk Team to make sure chargebacks are handled properly
  • Submit evidence to our banks’ chargeback systems
  • Think, think, think – New and bright ideas are the foundation of what we do!

Requirements:

  • Part-time availability to work for a minimum of 10 hours a week (can be up to 25/30 depending on volumes)
  • Excellent command of verbal and written English
  • SQL/Advanced Excel
  • Experience in high-tech/finance company (advantage)
  • High level of accuracy and attention to detail
  • Helpfulness and willingness to work in a team

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