Junior Operations specialist

groupCustomer Support

Simplex is a global leading fintech company, holding an Electronic Money Institution license issued by the Central Bank of Lithuania. We are recognized as one of the top 10 most impactful companies in Blockchain in 2020-2021, providing the fiat infrastructure for the cryptocurrency industry, working with leading banks and crypto exchanges and ensuring fraud-free payment processing. 

The  Operations Department is a new department being established in Simplex. It is responsible for all back-office operational functions required to support both the existing Simplex products and new products ready to be launched in the near future. The Junior Operations specialist role is an entry level position for those willing to start their career in financial services.

In this role, you’ll get to:

  • Review and evaluate customers’ selfies and documents to ensure fraud free transactions;
  • Help to identify possible fraud trends and undesired users;
  • Onboard customers, enable them to access various products;
  • Work with the first level of Know Your Customer (KYC) and Customer Due Diligence (CDD) processes;
  • Assist Customer Operations Specialists with various tasks;
  • Brainstorm and cooperate with other departments, give suggestions on how to improve internal systems and processes;
  • Gather customer feedback and share with our Product, Sales and Marketing teams.

What do you need:

  • Fluency in English (both written and spoken)
  • Good analytical skills and willingness to do precise and accurate routine work
  • High ethical standards, strong sense of responsibility and commitment to results

What’s in it for you:

  • Being a part of exciting and challenging FinTech startup
  • Office perks and company events (work hard - party harder!)
  • Health insurance and free lunches every day
  • Young, international and talented team
  • Space for personal professional improvements
  • Cool office at Vilnius TechPark (after the lockdown)

Additional information:

This position requires working a rotating schedule including weekends and holidays. There are three main shifts: 6-15; 15-24; 21-6, which rotate every 3 weeks. Night hours are paid extra. 

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