Customer Success Manager

groupCustomer Success

Simplex is a global leading fintech company, selected as one of the top 10 most impactful companies in Blockchain in 2019-2020. Simplex provides the fiat infrastructure for the cryptocurrency industry, working with leading banks and crypto exchanges and ensuring fraud-free payment processing.

Come join us and help define the next generation of payment services, fraud prevention and cryptocurrency.

You will...

  • Engage with Simplex's strategic partners to build/strengthen relationships, understand their business needs and convey Simplex's value. 
  • Analyze performance, identify partners that are not maximizing their potential and drive them to greater success and growth 
  • Maintain a detailed understanding of Simplex’s products and services, assist customers with questions and suggest the best course of action for any issue they encounter
  • Act as the customer advocate internally while effectively collaborating with internal teams including product management, engineering, risk, compliance sales and finance.
  • Have an expert understanding of customers business challenges and identify growth opportunities 
  • Manage Junior Customer Success specialists by helping them to improve their CS toolbox and professional development 

You have

  • 2+ years of experience in Customer Success positions within a startup/software company - A must 
  • Experience working with startup clients who never sleep, and are passionate about bringing an excellent service to their users. 
  • The understanding that as a CSM in Simplex, the partners trust you to get the job done, whatever and whenever it takes. 
  • A Data-driven mindset with analytic skills that provides solutions and conclusions to complex problems 
  • Strong organizational skills, attention to detail, ability to prioritize, and meet deadlines. 
  • Ability to juggle between multiple projects at once and keep focused on the highest priorities in a fast-paced, dynamic environment 
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Very strong verbal and written English skills

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