Customer Success Manager

Simplex is a global leading fintech company, selected as one of the top 10 most impactful companies in Blockchain in 2019-2020. Simplex provides the fiat infrastructure for the cryptocurrency industry, working with leading banks and crypto exchanges and ensuring fraud-free payment processing.

Come join us and help define the next generation of payment services, fraud prevention and cryptocurrency.

What you'll do

• Manage the growth and relationship with Simplex's Tier 1 + 2 partners
• Resolve issues, proactively engage and grow the relationship & level of business by conveying Simplex's value and ensuring that it is well understood.
• Understand and influence the people and business goals of the partner and be their 'voice' within Simplex
• Analyze the partner’s performance with Simplex, identify and suggest areas of improvement

Requirements

• At least 2 years of relevant work experience in a customer-facing role within a startup/software company: customer success, professional services, or account management role.
• Knowledge and experience working in the financial services industry preferred!
• Proven track record in delivering great value to your partners 
• Strong technical and problem-solving skills
• Self-motivated, proactive team player, self-learning ability
• Strong communication and interpersonal skills
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Native tongue English - written and spoken

What’s in it for you:

• Being a part of exciting and challenging FinTech startup
• Office perks and company events (work hard - party harder!)
• Young, international and talented team
• Space for personal professional improvements
• Cool office at Vilnius TechPark (after the lockdown)
  And more!