Customer Success Manager

groupCustomer Success

Simplex is a global leading fintech company, selected as one of the top 10 most impactful companies in Blockchain in 2019-2020. Simplex provides the fiat infrastructure for the cryptocurrency industry, working with leading banks and crypto exchanges and ensuring fraud-free payment processing.

Come join us and help define the next generation of payment services, fraud prevention and cryptocurrency.

What you'll do

  • Manage the growth and relationship with Simplex's Tier 1 + 2 partners
  • Resolve issues, proactively engage and grow the relationship & level of business by conveying Simplex's value and ensuring that it is well understood.
  • Understand and influence the people and business goals of the partner and be their 'voice' within Simplex
  • Analyze the partner’s performance with Simplex, identify and suggest areas of improvement


  • At least 2 years of relevant work experience in a customer-facing role within a startup/software company: customer success, professional services, or account management role.
  • Knowledge and experience working in the financial services industry preferred!
  • Proven track record in delivering great value to your partners 
  • Strong technical and problem-solving skills
  • Self-motivated, proactive team player, self-learning ability
  • Strong communication and interpersonal skills
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Native tongue English - written and spoken

What’s in it for you:

  • Being a part of exciting and challenging FinTech startup
  • Office perks and company events (work hard - party harder!)
  • Young, international and talented team
  • Space for personal professional improvements
  • Cool office at Vilnius TechPark (after the lockdown)
    And more!

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