Operations Team Lead

groupCustomer Support

Simplex is a global leading fintech company, selected as one of the top 10 most impactful companies in Blockchain in 2019-2020. Simplex provides the fiat infrastructure for the cryptocurrency industry, working with leading banks and crypto exchanges and ensuring fraud-free payment processing.
Come join us and help define the next generation of payment services, fraud prevention and cryptocurrency.

We are now hiring an Operations Team Leader, whose main focus will be managing our chargeback mitigation/customer operations team.
This exciting opportunity involves a strong understanding of both chargebacks and general customer operations processes in the payments processing world.
You will work closely with our banks as well as manage a team of specialists in order to return lost revenue and ensure that other operational activities run smoothly.

In this role, you’ll get to:

  • Lead, manage and train your team
  • Monitor the team’s incoming workload in order to prioritise tasks and plan the manpower needed
  • Analyze and improve the efficiency and effectiveness of our chargeback mitigation process
  • Be the main contact person for all our merchants in regards to questions about chargebacks
  • Provide merchants with their updated chargeback information on a weekly basis
  • Support other operational activities, assigned to the team
  • Think, think, think – new and bright ideas are the foundation of what we do!

What you will need:

  • Excellent command of verbal and written English
  • Experience in leading a team of 8-15 people - a must
  • Experience in management of remote teams - an advantage
  • Experience with SQL and Excel - a must
  • Experience in the payments processing world- an advantage
  • Experience in a high-tech/finance company - an advantage
  • Superb communication skills
  • High level of analytical skills
  • Self learner
  • Team player
  • Tech savvy

What’s in it for you:

  • Being a part of exciting and challenging FinTech startup
  • Office perks and company events (work hard - party harder!)
  • Young, international and talented team
  • Space for personal professional improvements
  • Cool office at Vilnius TechPark (after the lockdown)
  • And more!

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