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BUY – My payment has been approved, but I still haven’t received my crypto. Why?

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In some cases, your transaction may have already been approved, however your cryptocurrency is still transferring. Please be assured that if your payment has been approved by us, you will receive your cryptocurrency. Registering transactions on the blockchain can take time and this is due to a variety of factors which Simplex has no control over.

You can check on the delivery of your cryptocurrency by copying and pasting your crypto-address on one of the blockchain websites, depending on which cryptocurrency you purchased e.g. BTC, ETH, BCH, LTC.

Here’s a video of how to look up a Bitcoin transaction. The same process applies for all cryptocurrencies.

To check on the current average confirmation time of blockchain transactions for Bitcoin, please click here.

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