In most cases, payments are processed immediately, in rare cases, it may take up to 24 hours due to delays in identity verification or high demands on cryptocurrency.
You can always easily check the status of your payment by entering your payment ID here. If your transaction is still pending, please kindly double check your email Inbox and Spam folders, if there are no pending verification requests from Simplex.
We’re committed to fraud-prevention and therefore our verification process may take longer than expected, because we want to make sure that every transaction is executed safely.
Sometimes delays can occur due to high demands on cryptocurrency. Unfortunately, this is out of our control and is related to the cryptocurrency provider. Please note that Simplex is a credit and debit card processing company.