Simplex enables Bitcoin brokers and exchanges to accept credit card payments while eliminating associated fraud risk.
As part of our work, we strive to give our customers (both end-users and partners) the best support experience we can, and we’re looking for a Customer Support Specialist.
What you’ll do:
- Lead E2E support for our worldwide customers and partners over multiple simultaneous platforms: phone, chat, email
- Manage escalations and work closely with our Product, Marketing & R&D teams
- Establish best-practice support methodologies
- Continuously analyze and improve our internal and interdepartmental workflows
- Ensure that the company’s Support KPIs are defined and tracked
What you’ll need:
- At least 2-3 years experience in customer support for high-tech companies
- Excellent English, both in written and oral form
- Superb communication and interpersonal skills
- Ability to understand technical and functional issues, as well as their impact on our customers and partners
- Experience with training and/or remote location support – an advantage
- Experience in the finance industry – an advantage
Please send your CV to: email@example.com