Customer Support Specialist

Simplex enables Bitcoin brokers and exchanges to accept credit card payments while eliminating associated fraud risk.

As part of our work, we strive to give our customers (both end-users and partners) the best support experience we can, and we’re looking for a Customer Support Specialist.

What you’ll do:

  • Lead E2E support for our worldwide customers and partners over multiple simultaneous platforms: phone, chat, email
  • Manage escalations and work closely with our Product, Marketing & R&D teams
  • Establish best-practice support methodologies
  • Continuously analyze and improve our internal and interdepartmental workflows
  • Ensure that the company’s Support KPIs are defined and tracked


What you’ll need:

  • At least 2-3 years experience in customer support for high-tech companies
  • Excellent English, both in written and oral form
  • Superb communication and interpersonal skills
  • Ability to understand technical and functional issues, as well as their impact on our customers and partners
  • Experience with training and/or remote location support – an advantage
  • Experience in the finance industry – an advantage

Please send your CV to:

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