Customer Support Specialist

Simplex enables high risk businesses to accept credit card payments while eliminating associated fraud risk.

As part of our work, we strive to give our customers (both end-users and partners) the best support experience we can, and we’re looking for our First Customer Support Specialist.

 

What you’ll do:

  • Lead E2E support for our worldwide customers and partners over multiple simultaneous platforms: phone, chat, email
  • Create best-practice support methodologies
  • Manage escalations and work closely with our Product, Marketing & R&D teams
  • Establish and manage an offshore support team
  • Continuously analyze and improve our internal and interdepartmental support workflows
  • Ensure that the company’s support KPIs are defined and tracked

 

What you’ll need:

  • At least 4-5 years experience in customer support for high-tech companies
  • 1-2 years experience in managing offshore teams – an advantage 
  • Excellent English, both in written and oral form
  • Superb communication and interpersonal skills
  • Ability to understand technical and functional issues, as well as their impact on our customers and partners
  • Experience in the finance industry – an advantage

 

Please send your CV to: simplex.support@applynow.io

 

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